At Wren’s Tale, we want you to be happy with your purchases.
If for any reason you are not happy, you can return it to us in an unused condition, with its original packaging within 14 days of receipt for an exchange or refund of the full purchase price. You are required to pay the return postage costs.
If an item arrives damaged then we require a photograph/s of the damaged packing/item via email within 24hrs of receipt, we cannot be held responsible for reports of damaged goods outside of this.
The item is to be returned within 7 days of acknowledgement by Wren’s Tale with its original packaging at your cost. You will then receive either a full refund or replacement.
Bespoke items are made to order and unless the item arrives to you damaged, we are unable to accept returns of bespoke items.
Please ensure the parcel is packaged adequately to ensure all the goods are not damaged in transit. Otherwise, we may not be able to offer the refund or exchange. We recommend that you use an insured, registered delivery service and keep the receipt, as we cannot accept liability for goods lost or damaged in transit.
Refunds will be process within 72 hours of receiving the returned goods.
Please email us at firstname.lastname@example.org to discuss any refunds or exchange enquires prior to sending it back to us.